FAQs

Use the links below to navigate to our most commonly asked questions.

General FAQs

How can I schedule a service?

It’s easy—just give us a call! We’re happy to discuss your cleaning needs, schedule an appointment or on-site visit, or provide you with a quote. You can contact us by phone, email, or by filling out one of the forms on our website.

Absolutely! In most cases, we can provide you with a fairly accurate quote over the phone for many of our services. Since every property is unique, we’ll ask a few questions to better understand the scope of work required.

Soft washing is the most effective and efficient cleaning method available. It uses a low-pressure system to apply cleaning agents, making it perfect for pressure-sensitive surfaces like weatherboards, rendered walls, and hard-to-reach areas. This gentle yet powerful technique effectively removes dirt, mould, algae, and other contaminants without damaging delicate surfaces.

No, we don’t just specialize in soft washing! We also provide high-pressure cleaning services for both commercial and residential properties. That’s right – we offer the full range of services. Whether you need the gentle touch of soft washing or the power of high-pressure cleaning, we’ve got you covered!

At Softwash Cleaning, our goal is to deliver the best possible results for our clients. We offer a wide range of services tailored to different surfaces, areas, and locations. With extensive experience in all the services we provide and the equipment we use, we are committed to staying up-to-date with industry changes and the evolving needs of our clients. This ensures that we consistently offer the services required to keep homes and businesses looking their best.

To ensure the best results, we assess factors such as the type of surface, size, shape, height, and more to determine the most suitable cleaning technique for your property. We also specialize in cleaning various glass surfaces, including sliding doors, glass pool fencing, and more. If you have a specific surface you’d like cleaned, don’t hesitate to reach out to us today for more information.

The duration of each service depends on several factors. We will always provide you with an estimated timeframe so you know how long we will be working on your property. Our goal is to minimize any disruption to you and your home, so we ensure that our work is completed both efficiently and effectively.

 

Yes, we have all the required insurance coverage in place.

If you notice discoloration, streaking, staining, blotchy dark areas, or even general dullness on your walls, driveway, or hardscapes, it may be time for a soft wash. These signs indicate that your property is ready for a deep clean. Your home is one of your biggest investments, and whether you’re maintaining it or preparing to sell, it’s a smart idea to stay on top of exterior cleaning before it becomes overwhelming. Let our team help restore your home’s appearance!

We cover all areas of the Gold Coast. Please give us a call to confirm your location and to schedule an appointment in advance.

No, we do not charge for quotations! We will visit your property and provide a written, no-obligation quote. For clients who need a quick estimate to see if the cost fits within their budget, we can sometimes offer a rough estimate based on Google Street View photos of the property. However, please note that these estimates are only a guideline, as Street View images may be outdated, show only the property’s front, and may not capture all defects. The final quote may vary once we’ve seen the property in person.

 

Carpark Sweeping & Pressure Cleaning FAQs

Why is regular sweeping of car parks and pathways important?
 

Regular sweeping is essential for maintaining cleanliness, removing debris, and improving the appearance of car parks and pathways. It helps reduce the risk of slip and fall accidents, extends the lifespan of surfaces, and contributes to a safer, more welcoming environment.

 

The frequency of sweeping depends on factors like foot or vehicle traffic, weather conditions, and specific cleaning needs. Typically, high-traffic areas will require more frequent sweeping, while quieter areas may need less attention. A professional sweeping service can evaluate your requirements and suggest a suitable cleaning schedule tailored to your property.

 

Sweeping equipment used for car parks and pathways usually includes mechanical sweepers. Our machines are specifically designed to efficiently gather and remove a wide range of debris, including leaves, dirt, dust, and litter.

 

When carried out by skilled professionals using the right equipment, sweeping should cause no damage to the surfaces. In fact, regular sweeping can actually help prevent damage by removing abrasive debris that could otherwise wear down the surfaces over time.

Yes, sweeping plays a key role in supporting environmental sustainability. It helps prevent debris and pollutants from entering stormwater systems, safeguarding water quality. Furthermore, by clearing away leaves and other organic matter, sweeping reduces the risk of clogged drains and water runoff problems.

We offer flexible scheduling options, including early morning or evening sweeps to avoid peak business hours.

Additional services such as pressure washing can be offered alongside sweeping to provide comprehensive maintenance solutions.

School Cleaning FAQs

What is a softwash clean?
Softwash cleaning is a technique that uses low-pressure water combined with specialised cleaning solutions to gently and effectively clean exterior surfaces. It’s especially ideal for delicate surfaces, ensuring a thorough clean without causing damage.
 

A softwash clean provides a range of advantages. It removes dirt, stains, algae, mould, and mildew, giving the exterior a fresh, clean look. It also helps protect delicate surfaces, maintaining their integrity, while promoting a healthier environment by eliminating harmful substances.

 

Yes, softwash cleaning is safe when conducted by trained experts. The low-pressure water and environmentally safe cleaning solutions are non-toxic and present minimal risk to both individuals and the environment.

The length of time needed for a softwash clean depends on factors such as the size of the property, the level of cleaning required, and other considerations. A professional softwash team will evaluate the scope of the job and provide an estimated timeframe for completion.
Every effort is made to minimise disruption to school activities during a softwash clean. The cleaning team can coordinate with the school’s schedule, carrying out the work during non-peak hours or school breaks to ensure minimal impact on daily operations.
 

The frequency of softwash cleaning depends on factors such as the location, climate, and specific needs of the school. Typically, it is advised to schedule softwash cleaning on an annual or biennial basis to keep the exterior surfaces clean and well-maintained.

Yes, the cleaning solutions used in softwash cleaning are eco-friendly and biodegradable. They are safe for plants, animals, and the surrounding environment.

Softwash cleaning is highly effective at removing various stains, including dirt, algae, mould, mildew, and organic buildup. However, more persistent stains may need extra spot treatment or specialised methods to fully address them.

Yes, softwash cleaning helps preserve the integrity and extend the lifespan of exterior surfaces by removing contaminants that can wear down and damage the materials over time. Regular softwash cleaning can help

Shopping Centre Cleaning FAQs

What is softwash cleaning, and how does it differ from traditional pressure washing?

oftwash cleaning is a gentle yet effective method that uses low-pressure water along with specialised cleaning solutions to remove dirt, grime, algae, mould, and other contaminants from surfaces. Unlike traditional pressure washing, which relies on high-pressure water that can damage delicate surfaces, softwashing is designed to clean thoroughly without causing harm.

Softwash cleaning is perfect for shopping centres, offering a thorough yet safe cleaning solution for a range of surfaces, including building façades, walkways, canopies, and signage. It efficiently removes dirt, stains, and biological growth, all while minimising the risk of damage to delicate materials.
Softwash cleaning is ideal for a variety of surfaces commonly found in shopping centres, including concrete, brick, stone, stucco, vinyl, wood, metal, and painted areas. It is versatile enough to be applied to both horizontal and vertical surfaces.
The duration of the softwash cleaning process varies depending on the size of the shopping centre and the level of cleaning required. For a more accurate estimate tailored to your specific needs, it’s best to consult with the cleaning service provider directly.
Yes, softwash cleaning is an environmentally friendly method. The cleaning solutions used are biodegradable and formulated to minimise any harm to plants, animals, and water sources. Additionally, softwash uses far less water than traditional pressure washing techniques, making it a more sustainable option..
 

When carried out by trained professionals using the proper techniques and cleaning solutions, softwash cleaning should not damage or strip paint from surfaces. It is a gentle method designed to restore and refresh surfaces without causing any harm.

 

The frequency of softwash cleaning depends on factors such as the location, climate, and the amount of foot traffic your shopping centre receives. Typically, it’s recommended to schedule softwash cleaning on a regular basis, such as annually or biannually, to keep the appearance and cleanliness of your shopping centre in top condition.

Softwash cleaning is effective at removing many types of stains, including dirt, algae, mould, and mildew. However, it may not completely remove stubborn or deeply ingrained stains. In the case of graffiti, additional specialised cleaning methods may be required.

Absolutely! Softwash cleaning can greatly improve the curb appeal of your shopping centre by removing unsightly stains, dirt, and biological growth. It rejuvenates surfaces, restoring their cleanliness and freshness, which makes your shopping centre more appealing to both customers and tenants.

To schedule a softwash cleaning service for your shopping centre, simply contact us directly at 0476 565 835 or send an email to info@softwashcleaning.com.au. Alternatively, you can click the “quote” option on our website, and we’ll get back to you. We’ll assess your specific needs, provide a detailed quote, and arrange a convenient time to carry out the cleaning service.